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How to file complaint against bank for disclosing customer details


16-Feb-2023 (In Banking / Finance Law)
Hello Couple of days back I have received an email from ICICI Bank mentioning about revision of home loan interest rates and they attached a pdf file to this email. This pdf was password protected. In first page I could see my address and loan details etc. When I scrolled down I could see letters of 46 customers in file. I was shocked to see Bank is disclosing customer details like this. Just like I received 46 other customer details, my details might have shared with other customers through the email. When I contacted customer care they replied that due to technical error. However its shocking for me how a bank can disclose customer confidential information. How do we trust their banking system now. I would like to know what kind of action can be taken on bank for their negligence and breach of customer confidential agreement. Please advise me on this.
Answers (1)

Answer #1
631 votes
You have the option of filong a consumer complaint for defeciency of services and also file a suit for damages before the civil court and also post a query before the bankomg ombudsman jointly or severally.

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