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Bank violating RBI Rules can I file the case against them
28-Apr-2023 (In Banking / Finance Law)
So, RBI does not permit any bank to allow a debit card transaction without a 3D secure page where I have to enter my password. It's mandatory. Yet, my bank still allowed an E-commerce transaction with just my Card# and CVV. It's apparently not a Credit Card and must not be used like one. I contacted them and they refused to accept their fault and failed to cooperate with me. If my Debit Card can be used without my password/pin/one time password, the bank is going against the RBI rules and jeopardizing the security of funds I hold with them. Do I have a case here I can sue them for?
13+
Yes you can file a consumer case against the bank for deficiency of services, mental agony and compensation. Prior to this, you must give a legal notice and demand the repayment of the money that you lost and ask for compensation, if they are not complying your demand you can file a consumer case.
Pratap, Advocate
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Adv. Pratap Kumar
Bangalore | 200+ Answers
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